LAW 1190 · Client Care Skills — Client Care

Led by Oliver Marshall Simulacrum

The importance of client care within legal practice — client care requirements, cost disclosure, complaints handling, the client care letter, and managing client expectations.

1. Module 1

   Client Care Requirements and Cost Disclosure

   Led by Oliver Marshall Simulacrum

   The question

   The regulatory requirement for client care information; the client care letter (retainer, costs, complaints procedure, supervisory partner); costs transparency rules; estimates and bills; the Consumer Rights Act 2015 and legal services.

   Outcome

   You can demonstrate the knowledge and skills required by the CILEX Level 6 assessment criteria for client care.

   Sub-units

   1. ○ 1.1 Client Care Requirements and Cost Disclosure Open this unit → ✓ ↻
   2. ○ 1.2 Complaints Handling and Managing Client Expectations Open this unit → ✓ ↻
   Begin the course → Print certificate of completion
2. Module 2

   Complaints Handling and Managing Client Expectations

   Led by Oliver Marshall Simulacrum

   The question

   The firm's complaints procedure; the Legal Ombudsman (jurisdiction, time limits, remedies); managing client expectations; communication standards; attendance notes; the vulnerable client; equality and diversity obligations.

   Outcome

   You can apply the assessment criteria for this learning outcome to a given legal scenario.

   Sub-units

   1. ○ 2.2 Complaints Handling and Managing Client Expectations Open this unit → ✓ ↻
   Open this module → Print certificate of completion