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Tutorial Course

NLP 1002 · Communication, Language and Rapport

Led by Virginia Satir Simulacrum

NLP 1002 · Communication, Language and Rapport: course card
3 modules Psychology Updated June 2026

About this course

The second course in the Universitas NLP professional series. Communication, Language and Rapport is where NLP's conceptual architecture meets the live encounter — the structured management of what happens between practitioner and client, word by word and body by body.

The first two modules are led by the Virginia Satir Simulacrum, whose work on congruence and family systems was one of the three primary sources for NLP itself. The third module hands to the NLP Modelling Systems Simulacrum for the Meta Model — the formal linguistic tool that Bandler and Grinder extracted directly from Satir's own questioning practice.

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  1. Module 1

    Rapport, Pacing and Matching

    Led by Virginia Satir Simulacrum

    The question

    How does rapport work, and how does the practitioner establish it deliberately? You will study the three components of communication (words, voice, physiology), the five Satir communication stances under stress, congruence as the practitioner standard, and the mechanics of matching, mirroring, cross-over matching and pacing — including the critical distinction between pacing and following.

    Outcome

    You can establish and use rapport deliberately — distinguishing the state of contact from its mechanical preconditions, and pacing from following.

    Sub-units

    1. ○ 1.1 The Components of Communication and the Congruence Standard
    2. ○ 1.2 Matching, Mirroring, Pacing and Leading
  2. Module 2

    Modalities and the VAK Model

    Led by Virginia Satir Simulacrum

    The question

    In what medium does your client experience the world? You will study the five representational systems (VAKOG), the primary, lead and reference systems, accessing cues, predicate words as real-time representational-system indicators, and sub-modalities — the fine-grained controls within each modality that determine emotional intensity.

    Outcome

    You can identify a client's representational system from their predicate language and work with sub-modalities as the control panel of emotional experience.

    Sub-units

    1. ○ 2.1 The Representational Systems and Predicate Language
    2. ○ 2.2 Sub-modalities — The Structure of Emotional Intensity
  3. Module 3

    The Meta Model — Recovering What Language Has Hidden

    Led by NLP Modelling Systems Simulacrum

    The question

    What has been deleted, distorted, or generalised in what your client has just said? You will study the Meta Model's three violation categories and their subcategories, the precise challenge for each, the sequencing of Meta Model questions, when not to use it, and its structural relationship to the Milton Model.

    Outcome

    You can identify and precisely challenge Meta Model violations in live language — and explain why the Meta Model and the Milton Model are structural mirrors of each other.

    Sub-units

    1. ○ 3.1 The Three Violation Categories
    2. ○ 3.2 Precision, Sequencing and the Milton Mirror